Project Overview
Custom AI chatbot for customer support automation reducing response time by 80%.
Technologies Used
OpenAI GPT-4PythonFastAPIPostgreSQLDockerLangChain
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The Challenge
SupportPlus needed to handle increasing customer inquiries without proportionally increasing support staff costs. Their response times were suffering during peak hours.
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Our Solution
Developed an intelligent chatbot using GPT-4 and custom training data, integrated with their existing CRM, and implemented natural language processing for complex queries.
Measurable Results
Quantifiable impact and key achievements from this project
80% faster
Response Time
Average response reduction
100%
24/7 Support
Always available support
60%
Cost Reduction
Support cost savings
92%
Customer Satisfaction
CSAT score
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"The AI chatbot handles 80% of our customer inquiries instantly. It's like having a super-smart support team that never sleeps, never takes breaks, and always provides accurate answers. Our customers love the instant responses!"
Lisa Park
CTO, SupportPlus